Shipping policy
Shipping Policy
Thank you for shopping with Luxorbit. Below you will find important information regarding our shipping process and delivery times.
Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be dispatched for shipping. Please note that during peak periods, promotions, or high order volumes, processing times may be slightly extended.
Shipping Time We offer worldwide shipping (including the United States and the European Union). Estimated delivery time is 7–15 business days after dispatch, depending on the destination country and local customs clearance procedures.
Shipping Costs Shipping costs are calculated at checkout based on your location, unless otherwise stated (e.g., free shipping promotions).
Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear in the system.
Delays While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to customs processing, carrier delays, weather conditions, or high demand periods. We are not responsible for delays caused by third-party shipping carriers or customs. Nothing in this section affects your statutory rights as a consumer under applicable law.
Customs, Duties, and Taxes International orders may be subject to customs duties, taxes, or import fees once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the product or shipping price, unless otherwise required by applicable law (including consumer protection laws in the European Union).
Incorrect Shipping Information Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to incorrect address details, the customer will be responsible for any reshipping costs.
Lost or Stolen Packages Luxorbit is liable for items damaged or lost during transit under statutory consumer rights. However, we are not responsible for lost or stolen packages once they have been officially marked as delivered by the carrier to the address provided. If you experience any issues with your delivery, please contact the shipping carrier or reach out to us for assistance.
Contact If you have any questions about your order or shipping, you can contact us at: info@luxorbit.store